Billing Questions

What payment methods do you accept?

We accept Visa, Master Card, American Express and PayPal.

Will my credit card data be safe?

We process payments using Braintree, a division of PayPal. Your credit card or PayPal credentials are never directly handled by or stored on Upmon servers.

Braintree is a validated Level 1 PCI DSS Compliant Service Provider, it is on Visa's Global Compliant Provider List and MasterCard's SDP List. Read more…

If I cancel my paid plan, do I get a refund?

You can easily cancel your subscription at any time, but no refunds are provided for prorated periods.

Premium Features

What's the difference between "Hobbyist" and "Supporter" plans?

Both plans are similar. The "Supporter" plan is offered in case "Hobbyist" fits your usage but you wish to support Upmon financially.

What's "3 / 10 / Unlimited Team Members"?

Invite your colleagues to your account so they can access your checks, logs, and configured integrations. Inviting team members is more convenient and more secure than sharing a single login and password.

What is the "log entries per check" number?

For each of your checks, Upmon keeps a historic log of the received pings. The log can be useful for auditing past activity of your cron jobs.

There is a per-check limit of how many log entries are kept. When this limit is reached, the oldest log entries start getting removed to make room for new ones. You can increase the limit by upgrading to paid plans.

When is 100 log entries per check sufficient?

It depends on how frequently your cron job runs and for what time period you want to keep a log of received pings. For example, if your cron job runs once a week, then the 100 log entries will cover 2 years. On the other hand, if the cron job runs every 5 minutes, then the 100 log entries will only cover 8 hours.